Everything you need to know

Your comprehensive guide to flight compensation claims. Browse by category or search for specific answers.

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Everything you need to know

Popular Questions

General(12)

Flight Delays(8)

Cancellations(8)

Missed Connections(7)

Denied Boarding(7)

Claim Process(10)

Still Have Questions?

Don't let airlines keep your money

Everything you need to know

Popular Questions

How much compensation can I claim?

How long must my flight be delayed to claim?

How far back can I claim?

When am I entitled to cancellation compensation?

How much does your service cost?

General(12)

What is EU Regulation EC 261/2004?

How much compensation can I claim?

Which flights are covered?

How far back can I claim?

Is my claim guaranteed to succeed?

What documents do I need?

Can I claim if I booked through a travel agent?

Do I need to be an EU/UK citizen to claim?

What are 'extraordinary circumstances'?

Does compensation include my ticket refund?

Can I claim for a package holiday flight?

What if my flight was operated by a codeshare partner?

Flight Delays(8)

How long must my flight be delayed to claim?

What if my delay was due to bad weather?

Can I claim for a technical fault delay?

What if the airline offered me a voucher?

Is compensation calculated per passenger?

What if the delay was caused by a strike?

Can I claim if the delay was less than 3 hours but I missed my connection?

What care am I entitled to during a delay?

Cancellations(8)

When am I entitled to cancellation compensation?

What if I was offered an alternative flight?

Can I get both a refund and compensation?

What if I cancelled the flight myself?

How is the 14-day notice period calculated?

What if my flight was 'rescheduled' rather than cancelled?

Can I claim if the airline went bankrupt?

What counts as a 'suitable' alternative flight?

Missed Connections(7)

Can I claim if I missed my connecting flight?

What if my flights were on separate bookings?

Who is responsible - the first airline or the second?

What if my connection was in a non-EU/UK country?

The airline says I didn't allow enough connection time. Is this valid?

Can I claim for hotel and meals while waiting for a new connection?

What if I was rebooked on a flight the next day?

Denied Boarding(7)

What is denied boarding compensation?

What if I volunteered to give up my seat?

Can I be denied boarding for other reasons?

What should I do if I'm denied boarding?

Is denied boarding compensation immediate?

What if I arrived late to the gate?

Can business class passengers be downgraded?

Claim Process(10)

How does your service work?

How much does your service cost?

How long does the claim process take?

Can I claim directly with the airline myself?

What if the airline rejects my claim?

Will I need to go to court?

How will I receive my compensation?

Can I track the progress of my claim?

What happens if the airline ignores my claim?

Can I claim for multiple passengers on one booking?

Still Have Questions?

Don't let airlines keep your money