Missed Your Connection?
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If your flight arrived late and you missed your connection, EU and UK law may entitle you to compensation — provided all flights were on one booking.
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Compensation applies when all flights are part of the same booking.
Do I qualify for missed connection compensation?
Same booking required
All flights must be booked under one reservation. Separately booked flights are not covered — even if they connect.
Airline responsibility
You may qualify if the delay was caused by operational, technical, or crew-related issues.
Applicable routes
EU261 / UK261 generally applies to:
- Flights departing from the EU/EEA/UK
- Flights arriving in the EU/EEA/UK with an EU/UK carrier
You may still qualify even if the airline rebooked you on a later flight — what matters is the arrival delay at your final destination.
How much compensation can I get?
Compensation is based on the total journey distance (origin to final destination), not just the delayed segment.
Compensation amounts:
Short-haul flights
Under 1,500 km
Medium-haul flights
1,500 – 3,500 km
Long-haul flights
Over 3,500 km
Distance is calculated using the "great circle" method — the shortest path between two airports on Earth's surface. We cover 230+ airports worldwide.
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How to claim compensation
Option 1: Claim with FlightDelays.eu
Why use us:
- Simple online process — submit in under 3 minutes
- We handle all airline communication on your behalf
- Legal escalation if required — at no extra cost to you
- No win, no fee — you only pay if we succeed
- Expert team with 98% success rate on valid claims
Process:
- 1Submit your flight details
- 2Upload documents (if needed)
- 3Sign digital authorization
- 4We handle the rest — you get paid when we win
Option 2: Claim directly from the airline
Pros
- Direct contact with the airline
- No service fee if successful
- Full control over the process
Cons
- Long response times (often 2-4 months or more)
- Complex legal wording and airline jargon
- High rejection rates — airlines often deny valid claims
- No legal support if airline refuses to pay
- Time-consuming follow-ups required
Required documents:
- Booking confirmation showing connected flights
- Flight details (flight numbers, dates, route)
- Proof of missed connection (if available)
- Personal ID and bank details
Typical timeline:
- Initial response: 4-8 weeks
- Resolution: 2-6 months (if not rejected)
- Legal escalation: 6-12+ months (if needed)
How long does it take to claim compensation?
The timeline depends on airline cooperation and whether legal action is needed.
Simple cases
2-8 weeks
Airlines cooperate quickly. Direct settlement without disputes.
Disputed cases
1-3 months
Airline initially rejects claim. Requires follow-up negotiation.
Legal escalation
6-12+ months
Court proceedings required. We handle this at no extra cost.
When compensation may NOT apply
"Extraordinary circumstances" can exempt airlines — but they often misuse this excuse.
Usually not eligible
True extraordinary circumstances
- Severe weather — storms, volcanic ash, heavy snow
- ATC restrictions — air traffic control strikes or closures
- Security threats — terrorism, political instability
- Medical emergencies — passenger health crises onboard
Often still eligible
Airlines wrongly claim exemption
- Technical issues — mechanical failures, part malfunctions
- Crew problems — staff sickness, scheduling errors
- Operational issues — overbooking, late aircraft arrival
- Aircraft rotation — delays from previous flights
Important: Airlines often claim "extraordinary circumstances" even when it doesn't apply. We challenge invalid excuses.
Your rights after missing a connection
Airlines must provide care and assistance while you wait — even if compensation doesn't apply.
Meals & Drinks
Free refreshments proportionate to waiting time
Communication
Two phone calls, emails, or faxes free of charge
Hotel Stay
Overnight accommodation if required
Transport
Transfer between airport and hotel
Tip: If the airline doesn't provide assistance, keep all receipts. These expenses may be reimbursable on top of your compensation.
Your options after missing a connection
These rights apply even if compensation is not payable.
Rebooking
The airline must rebook you to your final destination at the earliest opportunity — at no extra cost. You can also request a later flight if you prefer.
Full refund
If you choose not to continue the journey, you're entitled to a full refund of the ticket price for any unused segments of your booking.
What matters is the arrival delay at your final destination — not where the connection was missed.
What documents do I need?
Gathering the right documents helps speed up your claim. Here's what to prepare.
Required documents
- Booking confirmation showing connected flights
Email confirmation or e-ticket works too
- Flight details
Flight numbers, dates, departure and arrival airports
Helpful but optional
- Receipts for expenses during wait (meals, transport, hotel)
- Proof of connection timeline (boarding passes for both flights)
- Email correspondence with airline
- Passenger ID (if specifically requested)
Compensation amounts shown are the maximum payable under EU Regulation EC 261/2004. Actual amounts depend on flight distance and circumstances.
Don't let airlines keep your money
Was your flight
You could be owed up to €600 under EU Regulation EC 261/2004
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This website provides general information and does not constitute individual legal advice. Eligibility depends on specific flight circumstances.