Privacy Policy

1. Data Controller

For data processing carried out on flightdelays.eu, the data controller is:

flightdelays.eu
Email: hello@flightdelays.eu

For data processing carried out on claim.flightdelays.eu, the data controller is not flightdelays.eu and is identified in the privacy documentation available on that platform.

2. Scope of This Privacy Policy

This Privacy Policy applies only to:

• Visiting and browsing flightdelays.eu
• Reading informational content about passenger rights
• Website analytics, cookies, and marketing attribution

This Privacy Policy does not apply to:

• Submitting compensation claims
• Uploading documents (e.g. passports, tickets, bank details)
• Claim communication, legal actions, or payments

All such processing occurs exclusively on claim.flightdelays.eu.

3. Personal Data We Process

On flightdelays.eu, we process limited personal data only, including:

a. Technical Data

• IP address
• Browser type and version
• Device type
• Operating system

b. Usage & Analytics Data

• Pages visited
• Time spent on pages
• Referrer URLs
• Interaction data

c. Marketing Data

• Cookie identifiers
• Campaign and attribution parameters

We do not collect or store:

• Flight details
• Identity documents
• Financial or payment data
• Claim-specific personal information

4. Legal Basis for Processing

We process personal data on this Website based on the following legal grounds under the GDPR:

• Legitimate interest – website functionality, analytics, security, and marketing optimisation
• Consent – where required for non-essential cookies or marketing technologies
• Legal obligation – where processing is required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure proper Website functionality
• Analyse traffic and user behaviour
• Measure and optimise marketing campaigns

Non-essential cookies are set only after you give consent through our cookie banner, as required by the GDPR and the ePrivacy Directive.

You can change or withdraw your cookie consent at any time using the cookie settings link in our banner, or through your browser settings.

6. Redirection to Claim Platform

If you choose to start a compensation claim, you will be redirected to: https://claim.flightdelays.eu

Please note:

• This is a separate website and service
• Personal data entered there is not processed by flightdelays.eu
• A different data controller and privacy policy applies

We strongly encourage you to review the privacy information presented on the claim platform before submitting personal data.

7. Data Sharing

We do not sell or rent personal data.

Limited technical and usage data may be shared with trusted service providers, such as:

• Website hosting providers
• Analytics and marketing service providers

All such providers process data under contractual safeguards and in compliance with GDPR.

8. Data Retention

Personal data processed on flightdelays.eu is retained only for as long as necessary to:

• Fulfil the purposes described in this Policy
• Maintain Website security and performance
• Comply with legal or regulatory requirements

9. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where applicable)

To exercise your rights for data processed on flightdelays.eu, contact us at: hello@flightdelays.eu

For data processed on claim.flightdelays.eu, please contact the data controller identified on that platform.

10. Security Measures

We implement appropriate technical and organisational measures to protect personal data processed on this Website, including:

• HTTPS encryption
• Access controls
• Secure hosting infrastructure

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content, availability, or privacy practices. Please review their policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the revision date updated accordingly.

13. Contact Information

If you have any questions about this Privacy Policy or how personal data is handled on flightdelays.eu, please contact:

flightdelays.eu
Email: hello@flightdelays.eu